Dear Customers, April 2, 2020

It is important we keep you updated on where things are with us and how we can continue to support you in this evolving situation.

We are start­ing to see dis­rup­tions in our sup­ply chain that will affect our inven­to­ry of appli­ances and abil­i­ty to man­u­fac­ture some spe­cif­ic cab­i­net col­ors. This is due to mea­sures being put in place by gov­ern­ments as well as the need to tem­porar­i­ly shut down for san­i­ti­za­tion pur­pos­es. Some of our appli­ance and raw mate­r­i­al sup­pli­ers are being affect­ed by the virus where they are need­ing to tem­porar­i­ly shut down locations.

Our oper­a­tions team is work­ing dai­ly to secure inven­to­ry for our cus­tomers’ needs. If stor­age is pos­si­ble, we are rec­om­mend­ing cus­tomers keep a two sup­ply of appli­ances for their com­mu­ni­ties. It is being pre­dict­ed that over the next 2–3 weeks the virus will like­ly spike and cause addi­tion­al sup­ply chain dis­rup­tions in an already volatile situation.

Fur­ther­more, we want­ed to share some of what we are doing at MHD to keep our employ­ees safe so that we can keep oper­at­ing to our fullest capacity.

Over­all Company

• • Cur­rent­ly, 100% of the employ­ees that can work from home were set up this way to help with social dis­tanc­ing mea­sures. For those that are still in the office, they were giv­en san­i­tiz­ing spray and hand san­i­tiz­er. Much of our work and inter­ac­tion is being done remote­ly using Microsoft Teams.
  • For our dri­vers, pro­duc­tion work­ers and any staff who want them, we have also just pur­chased face shields that will pro­tect their entire face. These will be used in con­junc­tion with the face mask to ensure bet­ter cov­er­age and protection.

Pro­duc­tion Facility

• • Each depart­ment was giv­en san­i­tiz­ing spray and hand san­i­tiz­er for their employ­ees. Every work­sta­tion is get­ting san­i­tized mul­ti­ple times through­out the day. Each employ­ee is giv­en gloves and a med­ical grade mask daily.

Sales & Field Representatives

• • Our Ter­ri­to­ry Sales Man­agers and oth­er field per­son­nel are main­tain­ing the social dis­tanc­ing rec­om­men­da­tions of six feet. They were pro­vid­ed with masks made by George Cowden’s wife, Beth Ann, to wear when there is a need to go out in the field.
  • They are also being sup­plied with hand san­i­tiz­er and rub­ber gloves.
  • All Sales Meet­ings have been done remote­ly through Microsoft Teams as to keep peo­ple home as much as possible.
  • The Sales and Project depart­ments have been con­duct­ing Cus­tomer Meet­ings via Zoom and hope to do more of this so we can all do our part to social distance.
  • Inter­views with New Sales Can­di­dates are being con­duct­ed through Zoom.
  • They are con­tact­ing all their cus­tomers to see how we can assist them in anyway.

Dri­vers

• • In addi­tion to the ear­ly safe­ty pre­cau­tions we set in place for deliv­er­ing, they have also been pro­vid­ed gloves, hand san­i­tiz­er to use as need­ed and med­ical grade face masks They are san­i­tiz­ing their trucks and equip­ment mul­ti­ple times through­out the day.

MHD is here to help you and your com­mu­ni­ties, doing what we can every day to oper­ate safe­ly. Please let us know if there is some­thing you are strug­gling to get or how we can help. Our cus­tomer ser­vice and sales teams are stand­ing by to assist.

Dear Customers, April 27, 2020

From the begin­ning of the COVID-19 pan­dem­ic, we have com­mu­ni­cat­ed via emails, sales and cus­tomer ser­vice team calls and social media to have full trans­paren­cy. Every day we are tak­ing proac­tive mea­sures to ensure we can con­tin­ue to sup­port you and your communities.

I am extreme­ly proud of the employ­ees at MHD in every­thing they have done to embrace the new way of work­ing. It was not until this pan­dem­ic we real­ized how much we relied on paper and in per­son col­lab­o­ra­tion. With the use of Microsoft Teams and Zoom, we are work­ing, train­ing, and learn­ing in ways we nev­er thought pos­si­ble. Screen­shares, videos, team calls, and col­lab­o­ra­tive doc­u­ment edit­ing are among the new nor­mal for employees.

We have tracked down nec­es­sary PPE for employ­ees, clean­ing sup­plies need­ed for our machin­ery and to pro­tect the employ­ees. This effort is being led by Jason Haines, our Safe­ty Com­pli­ance Man­ag­er who we brought on board in Jan­u­ary of this year. While we have always had a focus of safe­ty, we saw a need for a ded­i­cat­ed per­son to be in our facil­i­ties as well as on site at cus­tomer loca­tions when need­ed. We are thank­ful to have a great resource of knowl­edge on our team help­ing us to nav­i­gate this pandemic.

Addi­tion­al Updates:

• There are fac­to­ries in the US hav­ing to tem­porar­i­ly scale down prod­uct. For some appli­ance man­u­fac­tur­ers they will only be focus­ing on cer­tain mod­els due to social dis­tanc­ing measures.
• While social dis­tanc­ing in man­u­fac­tur­ing has caused some of our part­ners and com­peti­tors alike to scale back oper­a­tions, we are focus­ing on becom­ing more effi­cient and how we can pro­duce more while still main­tain­ing the new guidelines.
• We are also using this time for our inter­nal oper­a­tions to con­nect more, train more and focus on data quality.

WE WANT TO HEAR FROM YOU! How are we doing and is there any­thing else we can do to sup­port you dur­ing this time? Please reach out and let us know.

As always, MHD is here to help you and your com­mu­ni­ties. Our cus­tomer ser­vice and sales teams are stand­ing by to assist.