Dear Customers, April 2, 2020

It is important we keep you updated on where things are with us and how we can continue to support you in this evolving situation.

We are start­ing to see dis­rup­tions in our sup­ply chain that will affect our inven­to­ry of appli­ances and abil­i­ty to man­u­fac­ture some spe­cif­ic cab­i­net col­ors. This is due to mea­sures being put in place by gov­ern­ments as well as the need to tem­porar­i­ly shut down for san­i­ti­za­tion pur­pos­es. Some of our appli­ance and raw mate­r­i­al sup­pli­ers are being affect­ed by the virus where they are need­ing to tem­porar­i­ly shut down loca­tions.

Our oper­a­tions team is work­ing dai­ly to secure inven­to­ry for our cus­tomers’ needs. If stor­age is pos­si­ble, we are rec­om­mend­ing cus­tomers keep a two sup­ply of appli­ances for their com­mu­ni­ties. It is being pre­dict­ed that over the next 2–3 weeks the virus will like­ly spike and cause addi­tion­al sup­ply chain dis­rup­tions in an already volatile sit­u­a­tion.

Fur­ther­more, we want­ed to share some of what we are doing at MHD to keep our employ­ees safe so that we can keep oper­at­ing to our fullest capac­i­ty.

Over­all Com­pa­ny

• • Cur­rent­ly, 100% of the employ­ees that can work from home were set up this way to help with social dis­tanc­ing mea­sures. For those that are still in the office, they were giv­en san­i­tiz­ing spray and hand san­i­tiz­er. Much of our work and inter­ac­tion is being done remote­ly using Microsoft Teams.
  • For our dri­vers, pro­duc­tion work­ers and any staff who want them, we have also just pur­chased face shields that will pro­tect their entire face. These will be used in con­junc­tion with the face mask to ensure bet­ter cov­er­age and pro­tec­tion.

Pro­duc­tion Facil­i­ty

• • Each depart­ment was giv­en san­i­tiz­ing spray and hand san­i­tiz­er for their employ­ees. Every work­sta­tion is get­ting san­i­tized mul­ti­ple times through­out the day. Each employ­ee is giv­en gloves and a med­ical grade mask dai­ly.

Sales & Field Rep­re­sen­ta­tives

• • Our Ter­ri­to­ry Sales Man­agers and oth­er field per­son­nel are main­tain­ing the social dis­tanc­ing rec­om­men­da­tions of six feet. They were pro­vid­ed with masks made by George Cowden’s wife, Beth Ann, to wear when there is a need to go out in the field.
  • They are also being sup­plied with hand san­i­tiz­er and rub­ber gloves.
  • All Sales Meet­ings have been done remote­ly through Microsoft Teams as to keep peo­ple home as much as pos­si­ble.
  • The Sales and Project depart­ments have been con­duct­ing Cus­tomer Meet­ings via Zoom and hope to do more of this so we can all do our part to social dis­tance.
  • Inter­views with New Sales Can­di­dates are being con­duct­ed through Zoom.
  • They are con­tact­ing all their cus­tomers to see how we can assist them in any­way.

Dri­vers

• • In addi­tion to the ear­ly safe­ty pre­cau­tions we set in place for deliv­er­ing, they have also been pro­vid­ed gloves, hand san­i­tiz­er to use as need­ed and med­ical grade face masks They are san­i­tiz­ing their trucks and equip­ment mul­ti­ple times through­out the day.

MHD is here to help you and your com­mu­ni­ties, doing what we can every day to oper­ate safe­ly. Please let us know if there is some­thing you are strug­gling to get or how we can help. Our cus­tomer ser­vice and sales teams are stand­ing by to assist.